Privacy Policy

When you create or use a Tcl99 Casino account, we may handle information that identifies you, relates to your account or is needed to provide online gambling services. The information collected will depend on how you use the website, the services requested and the checks that must be completed. We aim to collect information that is relevant to these purposes and not more than is reasonably needed.

Account and identity details

This may include your name, date of birth, contact details, account login information, country or state of residence and preferences connected with your account. We may also keep information about responsible gambling settings, account activity, communications and requests made to customer support.

Verification and compliance information

To help confirm identity, age and eligibility, we may request verification documents or other information. This can include documents or details used for identity checks, address checks, source-of-funds checks, safer gambling reviews and anti-fraud monitoring. These checks help protect players, the website and the wider gambling environment.

Payment and transaction records

We may handle information about deposits, withdrawals, bets, winnings, account balances, refunds, payment methods and transaction history. Payment providers may process payment information directly. Where appropriate, we may receive confirmation, reference details or other information needed to record and manage a transaction. We do not suggest that all payment information is stored in the same systems.

Technical, device and usage information

When you visit or use the website, technical information may be collected automatically. This can include an internet protocol address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, dates and times of access, referral information and information about how the website is used. We may also receive information through cookies and similar technologies.

We may share personal information where this is reasonably necessary to operate the website, provide a requested service, protect players or meet an obligation. Information may be shared with carefully selected service providers that support functions such as payment processing, identity verification, technology, hosting, customer support, fraud monitoring, security, analytics and communications. These providers should only use information for the services they provide or as otherwise permitted.

Information may also be disclosed where required or authorised by law, in response to a valid legal request, to relevant authorities, or to protect the rights, property, safety and security of players, the website or other people. We do not sell personal information as a general business practice. Where information is transferred to a service provider or another location, reasonable steps should be taken to handle it securely and consistently with applicable privacy requirements.

Keeping information secure

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security procedures, monitoring, encryption or similar safeguards where appropriate. No online system or method of transmission can be guaranteed to be completely secure, so players should also use a strong password, keep login details private and notify support if they suspect unauthorised account activity.

How long information is kept

Personal information is generally kept only for as long as it is needed for the purposes described in this policy, to manage an ongoing relationship, resolve a dispute, protect the website or meet legal and operational requirements. Some account, identity, payment, transaction and activity records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Depending on the circumstances and applicable privacy requirements, players may have rights concerning the personal information held about them. These rights can be subject to identity checks, legal exceptions, technical limitations and obligations to keep certain records. We will consider each request fairly and explain where a request cannot be completed in full.

• Access: request a copy of, or information about, the personal data held about you.
• Correction: ask for inaccurate, incomplete or out-of-date personal information to be corrected or updated.
• Deletion: request deletion of personal data where it is no longer needed or where another applicable right allows deletion. Deletion may not be possible for records that must be retained for legal, security, dispute-resolution or transaction purposes.
• Marketing consent: withdraw consent to marketing communications at any time. This does not affect processing that is needed for account administration, security, transactions or other lawful purposes.
• Information about processing: ask general questions about how your information is collected, used, shared or stored.

How to make a privacy request

To exercise your data rights or ask a privacy question, contact support@tcl99casino.top. Please explain the request clearly and provide enough information for us to understand what you need. We may ask for reasonable information to confirm that the request relates to you before disclosing or changing personal data. This helps protect accounts and prevents information being given to the wrong person.

We will review and respond to a valid request within the timeframe required by applicable privacy requirements, taking into account the nature and complexity of the request. If a request is refused or limited, we will provide a general explanation where permitted. Players may also have the option to raise a privacy concern with an applicable privacy authority.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The latest version will be made available on this page and will show the date or other indication of when it was last updated where appropriate. Players should review the policy periodically, particularly before providing new information or using new features. If a change is significant, additional notice may be provided where appropriate.